FREQUENTLY ASKED QUESTIONS

  1. How are these fares different than buying a ticket from the airline directly?

    These tickets are for the most part very similar to tickets you would buy directly from the airlines. You can request special meals, get advanced seat assignments and almost always acquire frequent flyer mileage. An advantage is that these tickets are often refundable (with a cancellation fee).

  2. How can I pay for my ticket?

    All rates quoted can be paid with a Credit Card / Debit Card. You can also pay the amount in our bank account.

  3. How and when will I receive my ticket?

    You should expect to receive your tickets/vouchers prior to 7 days of your date of travel. If travel is within 7 days, your ticket will be sent within 24 hours after receiving full payment. It may be necessary for you to collect your air tickets at the airport if you are travelling within 7 days from the time of booking. E-Tickets will be sent by 1st class post at client’s own risk or via e-mail which you need to print and take to the airport. Late Bookings may also require Registered/Courier delivery of documents in which case the appropriate charges would be advised at the time of booking.

  4. What if I need to cancel or change my ticket?

    You can cancel a flight by writing or by speaking to one of our Customer Relations agents on the telephone. All cancellation requests need to be received prior to departure. Email us at Info@flyinghawk.co.uk. Reservations will be cancelled automatically if any payment has not been received within 72 hours of the booking. All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated.

  5. Can I use someone else’s credit card to pay for a ticket?

    Yes, but you cannot pay the full payment of the ticket with someone else’s credit or debit card. You can only pay a deposit and the rest of the amount can be paid into our business account by transfer or by cash deposit at our bank.

  6. Why does a price show in the beginning however when I go to book it, it tells me that there is nothing available for that date?

    Our search engine is different from other search engines. We basically show you the lowest rates that we have without taking availability into account. The next step is then to see if space is available for that specific fare. This way you know what the lowest fare in the market is. If it is not available you can now change dates to possibly get this fare or simply select a higher fare. For example, when you call an airline and inquire about a specific date fare, they quote you a price but they do not tell you that if you leave the day before then you may have saved $250. Wouldn’t it be nice to know this beforehand? We try to do this.

  7. How do I contact you?

    Please select the contact button at the top of the page. This will have all the information you will need to get in touch with us. We are open 24 hours a day 7 days a week.

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